The spread of COVID-19 to more countries throughout the world has caused widespread cancellation and postponement of events worldwide. Some companies are also advising their staff not to travel at the moment.
Caribbean Airlines has joined other international airlines to waive change fees on tickets or to refund monies if the person wishes to cancel their travel plans. Note this does not include travel between Trinidad and Tobago at this time.
Personal Experience
I was actually booked on Caribbean Airlines to travel during March 2020. My conference was changed from an in-person conference to a live event over the internet as cases began to appear in the city I was supposed to be travelling to. A simple call to Caribbean Airlines at their 1 868 625 7200 number allowed me to speak to an agent. Once I quoted the ticket numbers the agent asked why I was no longer travelling. Once I explained she placed me on hold for about five minutes. She then indicated that in 15-21 business days I will have a refund to my card. I was not impressed with the length of time they indicated the refund processing will take but I am glad that they are allowing the refund and are waiving the fees for persons who wish to shift their travel dates.
The full release from Caribbean Airlines is shown below.
CAL Press Release
06 March 2020
| Due to the ongoing developments worldwide and to minimize inconvenience to our customers, Caribbean Airlines is allowing persons whose travel plans may be impacted by the COVID-19 (Novel Coronavirus) to re-book without attracting change fees, subject to the following conditions: |
Applicability
· All passengers holding airline tickets on Caribbean Airlines ticket stock (106). Not applicable to POS-TAB-POS tickets
Ticketing and Travel Dates
· Applicable for tickets issued on/before March 31st, 2020
· Original travel dates between February 03rd, 2020 to June 30th, 2020
· New travel itinerary must be completed within one year of original ticket issue date
Changes allowed
· Change fees are waived for persons meeting the above criteria
· Passenger can place ticket on hold for future use and the change fee will be waived however, any difference in fare will apply
Refunds
· Full refund of fare allowed, for travel up to June 30th, 2020. The refund must be requested by April 15th, 2020. Beyond April 15th, 2020, all applicable fare rules apply.
For further information or to make necessary changes to tickets, customers may visit any Caribbean Airlines Ticket Office or contact our Reservations Call Centre as follows:
| USA, Canada & St. Maarten | + 1 800 920 4225 |
| Trinidad & Tobago and Suriname | + 1 868 625 7200 |
| Guyana (International calls) & Other Caribbean | + 1 800 744 2225 |
| Guyana (Local calls) | 226 1260 |
| Jamaica (International calls) | + 1 800 523 5585 |
| Jamaica (Local calls) | 888 359 2475 |
| Havana, Cuba (Local calls) | 800 29737 |
| Curacao | +(599) 9 788-9959 |
| Grand Cayman | (345) 769-4071 |
| Caracas | + 58 212 762 0231 / + 58 212 762 4349 |
| United Kingdom | +44(0)207 644 8845 / +44(0)207 572 1218 |
| All other locations | + 1 800 523 5585 |
-END-